01
Enable the feature
The restaurant owner can turn loyalty points on or off according to the restaurant’s policy.
● Restaurant Loyalty Points
Reward completed orders and give customers a reason to return.
Turn loyalty points on or off in your restaurant settings and define their redemption value. Customers receive points after a completed order, then review their balance and redeem available points from the cart.
● Available with the Ordavya customer experience
● How it works
A clear loyalty program for the restaurant and its customers.
The restaurant controls availability and point value, while customers can see what they will earn and what they can redeem during checkout.
02
Complete the order
Points are added to the customer’s account after the order reaches completed status.
03
Redeem points
Customers use their available balance in the cart according to the redemption value set by the restaurant.
● Restaurant owner controls
You decide the loyalty rules.
Configure the program around your margins and reward policy instead of relying on a fixed value chosen for every restaurant.
Turn it on or off
Control whether loyalty points are available to customers at any time.
Award after completion
Points enter the customer’s balance only after the order is completed.
Flexible redemption value
Choose how many points equal a monetary value when applied to an order.
A balance for each customer
Points remain linked to the customer account for review and redemption.
ORDAVYA
Loyalty point settings
Program statusEnabled
Award pointsAfter order completion
Point valueSet by the restaurant
Illustrative settings preview
● Customer experience
Balance and redemption remain clear throughout the order.
Customers can find their balance from the account area, then review available points and expected earnings inside the cart.
Redeem in the cart
Apply available points before checkout.
The cart shows the available balance and loyalty redemption control, together with the points expected after the order is completed.
Customer balance
Open loyalty points from the account.
Customers can enter the loyalty section from their account to review their points balance and reward value.
What loyalty points add to your restaurant.
01
Encourage repeat orders
An accumulated balance gives customers a practical reason to order from your restaurant again.
02
Commercial control
The restaurant chooses whether to run the program and sets the redemption value.
03
Simple customer journey
Earning, viewing, and redemption sit inside the customer app and ordering flow.
04
Clear information
Customers see their balance, available points, and expected earnings before payment.
● Helpful information
Frequently asked questions
Can the restaurant owner turn loyalty points off?
Yes. The restaurant can enable or disable the loyalty-points feature according to its policy.
When does a customer receive points?
Points are added to the customer’s account after the order is completed, not when it is placed in the cart or first submitted.
Who decides how much the points are worth?
The restaurant owner chooses how many points equal a monetary value at redemption, according to the restaurant’s reward policy.
Where can customers see their loyalty balance?
Customers can access loyalty points from the account page. The cart also shows available points and the option to apply them.
Can customers use points toward an order?
Yes. Available points can be applied from the cart using the redemption value configured by the restaurant.
Add a loyalty program under your restaurant brand.
Speak with our team about the customer app and loyalty settings that fit your operation.