Terms & Conditions

By purchasing, accessing, configuring or using an Ordavya service, the restaurant, business, account owner or authorized representative agrees to these Terms and any written service arrangement applicable to the account.

If you use Ordavya on behalf of a company, restaurant or other organization, you confirm that you have authority to accept these Terms on its behalf.

Ordavya may provide restaurant websites, branded customer applications, ordering experiences, administration dashboards, push notifications, digital menus, integrations, hosting, configuration, design, deployment, maintenance and related technical services.

The exact features, limits, implementation work, integrations, support level and commercial terms for a particular customer are determined by the applicable quotation, plan, order form or other written agreement.

Features may change, improve, be replaced or be discontinued where reasonably necessary for technical, security, legal or operational reasons.

The restaurant remains responsible for its commercial operations and for the accuracy and legality of information made available through its Ordavya-powered services.

Ordavya provides technology that may allow customers to browse restaurant content, submit orders, select delivery or pickup options and interact with the restaurant.

Unless expressly agreed otherwise in writing, the restaurant is the seller or service provider in the transaction with its customer. The restaurant is responsible for fulfilling orders, handling customer complaints, resolving order disputes and complying with applicable consumer obligations.

Ordavya is not responsible for food quality, preparation, delivery performance, product availability or other restaurant operational decisions.

Ordavya services may depend on third-party platforms, APIs, infrastructure and accounts. Unless a written quotation expressly states that a third-party charge is included, third-party fees are separate from Ordavya subscription, development or implementation fees.

Some Ordavya implementations may use Firebase, Google Cloud or another hosting provider. Free plans and free usage allowances are subject to limits imposed by the relevant provider.

If traffic, database operations, storage, bandwidth, server usage, functions, image delivery or another resource exceeds a free allowance, the provider may charge additional usage fees.

Unless expressly included in a written Ordavya plan or quotation, cloud usage above included or free allowances is the restaurant's responsibility.

Ordavya may inform the restaurant when unusual usage is observed, but Ordavya does not guarantee that it will detect or notify the restaurant before a third-party provider applies a charge.

Ordavya may use Google Maps Platform or other mapping services for branch locations, customer addresses, geocoding, delivery areas or related functions.

Use of these functions may require a valid third-party account, API credentials and billing configuration. Usage beyond a provider's free allowance may generate charges.

The restaurant is responsible for ensuring that addresses, delivery zones and location information configured for its business are accurate.

Map results, estimated locations and geocoding results are provided by third parties and may not always be exact.

Where Ordavya prepares or assists with a branded mobile application, publication may depend on Apple, Google or another app-store operator.

The restaurant may be required to maintain its own developer account, accept platform agreements, provide identity or business verification and pay registration or renewal fees.

App-store review, approval, rejection, suspension and publication timing are controlled by the relevant app-store operator, not by Ordavya.

Ordavya may assist with reasonable changes requested by an app store, but material redesign, new functionality or repeated work outside the agreed scope may require additional fees.

A restaurant may use a domain, developer account, Firebase project, payment account, messaging account or other third-party account in connection with the service.

Unless otherwise agreed in writing, registration, renewal and provider charges for those accounts remain the restaurant's responsibility.

The restaurant is responsible for maintaining access to accounts registered in its name and keeping billing and recovery information current.

Where payment functionality is enabled, payments may be processed by an independent payment gateway, bank or payment-service provider.

Ordavya does not hold card details unless explicitly stated for a particular service and does not control a payment provider's approval decisions, settlement timing, transaction fees, chargebacks, reserves or account restrictions.

The restaurant is responsible for maintaining its merchant account and complying with the payment provider's requirements.

Ordavya fees may include subscription fees, implementation charges, customization fees, design fees, development fees, support fees or other amounts described in a quotation or agreement.

Recurring services may continue until cancelled in accordance with the applicable service arrangement.

Taxes, government charges and third-party costs are excluded unless expressly stated otherwise.

Failure to pay amounts when due may result in suspension or limitation of paid services after reasonable notice where permitted by law.

Ordavya may provide an agreed implementation or set of features within a defined project scope.

Requests for new pages, new integrations, substantial redesigns, custom functionality, migration work, additional applications, major data imports or other work outside that scope may require a separate quotation.

Ordavya will not treat substantial additional work as automatically included merely because it relates to an existing service.

Customers must protect account credentials and restrict administrative access to authorized users.

The customer should notify Ordavya promptly if unauthorized access, credential theft or another security incident is suspected.

Ordavya may temporarily restrict access where reasonably necessary to protect accounts, systems, customers or other users.

Ordavya aims to provide reliable services but does not guarantee uninterrupted or error-free operation.

Availability may be affected by maintenance, updates, internet failures, app-store systems, third-party APIs, cloud providers, payment processors, telecommunications networks or events outside Ordavya's reasonable control.

Scheduled or emergency maintenance may temporarily affect access to some features.

Ordavya may use platform and infrastructure safeguards appropriate to the configured service, but no online system can guarantee permanent or lossless storage.

Restaurants should retain copies of critical business records where commercially appropriate.

Data export, migration or restoration work beyond standard service functionality may require additional technical work or fees.

Ordavya software, source code, reusable components, platform architecture, interfaces, designs, documentation and proprietary technology remain protected by applicable intellectual-property rights unless expressly transferred in writing.

The restaurant retains rights in its own brand, logo, menu information, photographs and other content that it supplies.

The restaurant grants Ordavya the permissions reasonably necessary to host, process, reproduce and display supplied materials for the purpose of providing the service.

Ordavya services must not be used unlawfully or in a manner that harms the platform, other users or third parties.

Links, APIs, integrations and services provided by third parties are governed by their own terms, privacy policies and technical requirements.

Ordavya is not responsible for a third party's outage, policy change, pricing change, security incident, suspension or discontinuation.

Ordavya may replace or modify an integration where reasonably necessary because a provider changes or discontinues a service.

Services may be suspended or terminated in accordance with the applicable subscription, quotation or service agreement.

Ordavya may suspend access where reasonably necessary because of non-payment, unlawful use, material security risk, abuse of infrastructure or material breach of an applicable agreement.

Termination does not automatically cancel third-party subscriptions, developer accounts, domains or infrastructure charges maintained directly by the restaurant.

To the maximum extent permitted by applicable law, Ordavya does not guarantee that every service will be uninterrupted, error-free, compatible with every device or immune from failures caused by external providers.

Ordavya is not responsible for indirect losses resulting from restaurant operational decisions, third-party outages, inaccurate restaurant content, rejected app-store submissions, failed payment providers or external API limitations except where liability cannot legally be excluded.

Any specific liability limits agreed with a restaurant may also be stated in the applicable written service agreement.

Nothing in these Terms excludes rights, remedies or protections that cannot lawfully be excluded under applicable law.

If a mandatory legal requirement conflicts with part of these Terms, that mandatory requirement will apply to the extent required.

The governing law, jurisdiction, dispute process and any business-specific legal terms may be specified in the applicable contract, quotation or service agreement.

Where no separate written provision exists, the parties should first attempt to resolve any dispute in good faith through direct communication.

Ordavya may update these Terms as its services, third-party integrations, business practices or legal requirements evolve.

The latest published version will apply from its stated effective date, subject to any separate contractual terms already agreed with a customer.

Questions about these Terms, billing, third-party charges or a specific Ordavya service can be submitted through the Ordavya contact page.