Ordavya

Delivery and pickup

How delivery works

The address, fee calculation, and delivery order flow.

Last updated:

In this article

When Delivery is selected, the customer needs a valid address. The platform uses the address location and restaurant distance and fee settings before creating the order.

Customer steps

  1. Choose Delivery during checkout.

  2. Select a saved address or add a new one and set its location.

  3. Review the delivery fee, total, and minimum order if one applies.

  4. Place the order and follow its status from the account.

Restaurant follow-up

Order details show customer and address information and a map link when available. After it is ready, a delivery order can move to Out for delivery and then Completed.

Was this article helpful?

Related articles

Still need help?

Send the Ordavya team a clear description of the issue and the relevant details.

Contact support

Your next step

Choose the right solution for your restaurant, or find quick answers in the Help Center.