Customer interfaces and management tools use the same restaurant data. When the team publishes a product or updates an order, that change appears in the relevant part of the customer experience.
The order journey
- Browse
The customer explores categories and products, then chooses available variants and extras.
- Cart and checkout
The customer reviews the cart, selects delivery or pickup, and provides the required details.
- Order creation
The order arrives in management with a Pending status.
- Fulfillment
The team moves it through confirmation, preparation, ready, delivery, and completion as appropriate.
- History and loyalty
The order stays in history, and loyalty points are awarded when it reaches Completed if loyalty is enabled.
Connected management
The areas a staff member can see depend on their role. This keeps orders, products, customers, analytics, and settings within the appropriate operational scope.