Start with these safe checks before changing or deleting data.
Quick checks
- Connection
Confirm that the device is online, reopen the screen, and try once more.
- Account
Confirm that the correct account is in use and complete email verification if requested.
- Permissions
If a management area is missing, check the staff role and assigned branch.
- Data
Review required fields and validation messages, especially when publishing a product or saving an address.
- Notifications
Check app notification permission in device settings.
Collect useful details
- The action you were taking.
- The full error message.
- When it happened and the platform or device type.
- The affected order, product, or branch identifier, if available.
- A screenshot without a password or sensitive payment information.